Customer support that answers first and brings in a person when it counts.
Virtual Customer Support uses a Claude-powered assistant to answer customers from your own knowledge base. When it can't resolve something, a live agent takes over with the full conversation, by chat or video call.
Tell us about your support volume and we'll reply by email.How a conversation works
Most routine questions end at step one. The rest move to a person without starting over.
The AI answers
Customers chat with a Claude-powered assistant that replies from your knowledge base and handles routine questions instantly.
It hands off when needed
If the issue isn't resolved, the conversation moves to a live agent with the full chat and a short summary.
An agent finishes the job
The customer continues with the agent over chat or a video call, so complex or sensitive cases get a human.
What you get
The pieces a support team needs to respond faster without losing the human option.
Answers from your content
The assistant replies using your own help articles and policies, so answers match how your business works.
Smart escalation
The assistant recognises when it can't resolve a query and passes it to an agent instead of guessing.
Context that travels
Agents see the whole conversation and a summary, so customers never repeat themselves.
Live chat with an agent
Escalated customers continue in the same chat window with a real person.
Video call support
Show-and-tell issues are easier on camera. Video calls run on Cloudflare RealtimeKit.
Round-the-clock first reply
The AI covers the first response at any hour, and your agents handle the cases that need judgement.
Who it's for
Any business that gets repeat questions and still wants a person available for the hard ones.
Online stores and D2C brands
Order status, returns, delivery and product questions, with an agent for damaged or disputed orders.
Software and SaaS companies
Setup and billing questions answered instantly, with live screen-and-voice help for harder issues.
Clinics and service businesses
Appointment, pricing and availability questions handled by the assistant, with staff stepping in when needed.
Growing support teams
Absorb repeat volume so agents spend their time on conversations that need them.
Built to hand over, not hide behind
An AI assistant is only useful if customers can reach a person when it falls short. Virtual Customer Support is designed around that handover: the assistant answers what it can, says when it can't, and passes the full context to an agent.
Answers are grounded in the content you provide, so the assistant stays within what your business actually offers.
What agents see on handoff
- The full conversation so far
- A short summary of the issue
- What the assistant already tried
- Options to continue by chat or video call
Questions
Short answers to the things businesses ask first.
What powers the AI assistant?
The assistant is built on Claude from Anthropic. It answers using the knowledge base and policies you provide.
What happens when the AI can't answer?
The conversation is handed to a live agent with the full chat and a summary. The customer can continue by chat or on a video call.
Do customers need to install anything for video calls?
Video calls are powered by Cloudflare RealtimeKit. Ask us for a demo to see the exact customer experience.
Can I use my own human agents?
Yes. The platform is designed so your own support staff take over escalated conversations.
How much does it cost?
Pricing depends on your support volume and team size. Email us and we'll share details.
Which tools does it connect to?
Tell us what you use today, such as your help centre or order system, and we'll confirm what we can connect.
About us
Virtual Customer Support is a product of Shadhani Digital, built in Chennai, India by Shadhani, founder and CTO.
It is built with Claude from Anthropic and developed with Claude Code. We're working with businesses that want faster first responses without losing the human option.
Talk to us
Send a short note about your business and how many support queries you handle each month.
Email shadhani@shadhanitt.inSee it with your own questions
Request a demo and we'll show how Virtual Customer Support would handle your common queries.